Artisan Crafts Terms of Service
1. Introduction
Welcome to Artisan Crafts! These Terms of Service ("ToS") govern your use of our personalised gift service. By accessing or using our website and services, you agree to comply with these terms.
2. Description of Services
Artisan Crafts offers personalised cards, mugs, posters, and pet accessories. Customers can place orders on our website, selecting products with personalised aspects such as messages, names, locations, dates, and more.
3. Ordering Process
Orders are placed through our website using PayPal. Personalisation options are provided during the ordering process.
4. Shipping and Delivery
We ship orders via Royal Mail, offering standard and 1st class options. Orders are typically dispatched within 1-2 business days of ordering.
5. Returns and Refunds
Returns and refunds are not available for personalised products unless they are faulty or defective.
6. Intellectual Property
Artisan Crafts owns the rights to templates and designs displayed on our website. Customers' modifications to these designs do not grant them ownership rights.
7. Privacy Policy
We collect names, addresses, and contact details for order fulfilment purposes only and will never share this information. We do not store payment information. Optional information such as birthdays and anniversaries, may be stored for email reminders of special events.
8. Liability and Disclaimers
We are not liable for damage or loss of products beyond receipt on delivery. We are not responsible for misspellings in personalised messages.
9. Indemnification
The customer agrees to indemnify and hold Artisan Crafts harmless from any claims, damages, losses, or liabilities arising from their use of our services or violation of these terms.
10. Governing Law
These terms are governed by UK laws.
11. Modification
Artisan Crafts reserves the right to modify these "ToS" at any time with notice to customers.
12. Contact us
For any questions or concerns regarding these terms or our services, please contact us.
Artisan Crafts Shop
Leigh Road
Wigan
WN2 4SZ
customer-support@aritsancraftshop.com
Opening hours
Mon - Friday
9:00 am - 6:00 pm
Sat
10:00 am - 4:00 pm
Sun
Closed
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.