Artisan Crafts Terms of Service

1. Introduction

Welcome to Artisan Crafts! These Terms of Service ("ToS") govern your use of our personalised gift service. By accessing or using our website and services, you agree to comply with these terms.

2. Description of Services

Artisan Crafts offers personalised cards, mugs, posters, and pet accessories. Customers can place orders on our website, selecting products with personalised aspects such as messages, names, locations, dates, and more.

3. Ordering Process

Orders are placed through our website using PayPal. Personalisation options are provided during the ordering process.

4. Shipping and Delivery

We ship orders via Royal Mail, offering standard and 1st class options. Orders are typically dispatched within 1-2 business days of ordering.

5. Returns and Refunds

Returns and refunds are not available for personalised products unless they are faulty or defective.

6. Intellectual Property

Artisan Crafts owns the rights to templates and designs displayed on our website. Customers' modifications to these designs do not grant them ownership rights.

7. Privacy Policy

We collect names, addresses, and contact details for order fulfilment purposes only and will never share this information. We do not store payment information. Optional information such as birthdays and anniversaries, may be stored for email reminders of special events.

8. Liability and Disclaimers

We are not liable for damage or loss of products beyond receipt on delivery. We are not responsible for misspellings in personalised messages.

9. Indemnification

The customer agrees to indemnify and hold Artisan Crafts harmless from any claims, damages, losses, or liabilities arising from their use of our services or violation of these terms.

10. Governing Law

These terms are governed by UK laws.

11. Modification

Artisan Crafts reserves the right to modify these "ToS" at any time with notice to customers.

12. Contact us

For any questions or concerns regarding these terms or our services, please contact us.